Magna International is bucking a trend. It's CEO, Don Walker says the company isn't separating autonomous vehicles from its mainstream operations.

The onetime Minneapolis car-dealing kingpin, whose over-the-top lifestyle and spectacular fall in the wake of the Great Recession shattered lives and left him with a mountain of debt, is free -- and he's talking.

Manitoba's Birchwood Auto Group believes that extremely pithy customer surveys generate more insight into clients' experiences than longer, traditional ones.

Even at the height of the housing boom, Ford Motor Co. never sold as many big pickups in the first half of a year as it did in the last six months.

Tom Mignanelli spent just six years at Nissan's U.S. operations, but left a mark that has rippled through decades.

Despite plans to kill the Fusion midsize sedan in the U.S. next year, the automaker will keep the Fusion name alive. Just not as a sedan.

In the past, automobile dealerships only had to compete with one another. As you drove down the road or flipped through the TV channels, you'd see one dealership with an inflatable gorilla out front to advertise that weekend’s tent sale as the owner of another dealership paraded around in a giant cowboy hat shouting about how their salespeople knew how to “round up the best car deals in town!”

A customer centric approach isn't something a dealership simply stumbles into or takes on halfheartedly. It has to be a deliberate decision that starts with the owner and moves through the entire organization. In order to ensure that everyone at the dealership is on the same page, it’s an excellent idea ensure that everyone in the dealership is aware of the new customer centric initiative. When it comes to building value in sales, everyone from the person who answers the phone to the sales staff themselves must be on board with the new direction.

As we’ve moved through the first two decades of the 21st century, the auto sales landscape has changed so much as to be almost unrecognizable. Car sales are down from their peak in 2006. More and more households are opting to share one car or use services like Uber and Lyft to get around.

It’s not all bad news, though. Even though new customers may be more scarce, a shift in thinking among progressive car dealerships is driving a sales strategy that’s bringing current customers back — and doubling the likelihood of them purchasing another car. This customer retention strategy is known as the customer centric process, and it can be laid out in four simple steps that start with greeting the customer the moment they step onto your lot before working to build customer loyalty through a complimentary maintenance program.

Years ago, when consumers wanted to shop for a new car, they’d visit one auto dealership after another, talking with salespeople and seeing where they could get the best price. The growth of the internet has changed the entire industry, as consumers can now engage in both online and offline car shopping.

When you choose a car dealership to purchase a new automobile, you want to feel as though you’re being taken care of from the moment you drive off of the lot. This includes a good warranty to cover any unexpected thing that may go wrong with your vehicle that could cause it to break down or work improperly. However, it’s also a huge plus — both for the customer and the dealership — when the customer receives a complimentary maintenance package.

So your dealership is selling lots of new cars. Congratulations — but the work isn’t done! Unless you’re making sure each and every one of those new car customers is showing up for their auto service appointments, you’re missing out on a huge opportunity to grow your business and generate recurring revenue.

The automaker missed a July 3 deadline to comply with a government order to hire 774 contract workers employed by suppliers at its Changwon plant as regular, fulltime GM Korea workers. It faces a fine of 7.7 billion won ($6.9 million) for failing to comply.

As the age of mobility evolves and the advent of autonomous cars approaches, fewer personal vehicles will be sold, says Mark O'Neil of Cox Automotive.

North Africa is one of the key regions in SEAT’s globalization strategy. The automaker aims to raise its international profile outside Europe and strengthen its presence on all five continents.

Osamu Masuko, the automaker’s 69-year-old CEO, says he has no illusions about the challenges facing the automaker but believes a foundation has been laid for long-term sustainable growth.

The I-Pace is dumbfounding, too, for how a relatively tiny U.K. engineering outfit could deliver the goods ahead of R&D juggernauts in Germany, Japan and, especially, Detroit.

The first electric vehicle from Jaguar proves its mettle time and again during an extensive test drive here, where it silently drifts through the narrow, cobblestone streets of sleepy seaside villages; takes down mountainous switchbacks with the confidence of a much smaller sports car; claws up potted, off-camber trails like an SUV; and displays some old-fashion Jaguar racing grit on the track.

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