News

BMW is recalling 45,484 7-series sedans from the 2005-08 model years because doors may open inadvertently while the vehicle is being driven.

Another batch of spy photographs taken near GM's proving grounds in Milford, Mich., show Cadillac One, the latest presidential limousine, undergoing development tests.

GM said proxy adviser Glass Lewis recommended shareholders to vote for GM's board nominees and against Greenlight Capital's proposal at the company's shareholder meeting in June.

Bosch was linked to emissions-cheating allegations against a fourth automaker, raising questions about the supplier's role in the scandal gripping the car industry.

It's easy to imagine diesel will die in America. The troubles that started almost two years ago with the emissions scandal at Volkswagen just keep rolling on and on.

A half dozen U.S. senators sponsored legislation to address technical discrepancies between separate federal programs that automakers say make it difficult to comply with carbon and fuel efficiency mandates.

This Issue's Headlines:

New Ford CEO Relies on Veterans to Reboot Profits Raj Nair, currently Ford's executive vice president of product development and chief technical officer, will take over as president, North America, effective June 1, the company said.
GM Denies Allegations That It Cheats on Diesel Emissions General Motors on Thursday denied allegations made in a lawsuit that the company's full-size diesel pickup trucks cheat on emissions tests.
Former NADA Chairman Jack Kain Honored in Congressional Record “Mr. Speaker, I rise to honor a very special individual, Mr. Jack Kain, of Versailles, Kentucky. Jack is renowned for his leadership in the automobile industry,” Rep. Andy Barr (R-Ky.) wrote in the Congressional Record. “Jack Kain is a fine man who has earned the respect of his community and his colleagues in the automobile industry throughout America.”
Trump Reportedly Slammed German Carmakers and Threatened to Stop Their Sales in the US Teaser here
Off-Lease Vehicles Could Send U.S. Sales Tumbling, Analyst Warns Teaser here
IRS Tax Forums Provide Opportunity For Face-to-Face Resolution of IRS Cases Teaser here
NADA Wins 3 Telly Awards for Video Production

Three NADA videos were selected as winners in the 38th annual Telly Awards program for 2017. The winners are: "My Dealership" (Campaign - Promotional), "NADA Relief for Baton Rouge Families" (Public Service & Activism) and "Tara’s Story" (Public Service & Activism).

 
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This Issue's Headlines:

NADA Wins 3 Telly Awards for Video Production

Three NADA videos were selected as winners in the 38th annual Telly Awards program for 2017. The winners are: "My Dealership" (Campaign - Promotional), "NADA Relief for Baton Rouge Families" (Public Service & Activism) and "Tara’s Story" (Public Service & Activism).

Lack of New Launches Leaves Ford Playing Catchup with GM The U.S. No. 2 automaker is stuck in a product drought that shows no signs of easing until 2019, according to two sources who track Detroit's launch plans.
Analysts Wary Over Fiat Chrysler's Emissions but Say Not as Bad as VW Any potential fines Fiat Chrysler may need to pay to settle a U.S. civil lawsuit over diesel emissions will unlikely top $1 billion, analysts said, adding the case appeared less serious than at larger rival Volkswagen.
U.S. Probes Whether Hyundai, Kia Recalled Engines Fast Enough Teaser here
OSHA Delays Injury and Illness Electronic Reporting Date Teaser here
NADA Show 2018 Now Accepting Online Applications for Exhibit Space “The NADA Show is an ultimate venue for exhibitors to showcase their brands, launch and promote new products and services in front of thousands of retail-auto decision makers representing U.S. new-car dealers and their top managers,” said Connie Mikels, NADA Show director. “We anticipate an early sell out.”
 
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This Issue's Headlines:

NADA Show 2018 Now Accepting Online Applications for Exhibit Space “The NADA Show is an ultimate venue for exhibitors to showcase their brands, launch and promote new products and services in front of thousands of retail-auto decision makers representing U.S. new-car dealers and their top managers,” said Connie Mikels, NADA Show director. “We anticipate an early sell out.”
Ex-Dealer Wins $256M Jury Award from Nissan Finance Unit Eight years after the collapse of his California dealership group, a jury has awarded ex-Nissan dealer Michael Kahn more than $256 million in damages from Nissan Motor Acceptance Corp.
U.S. Justice Department Sues Fiat Chrysler Over Diesel Emissions The U.S. Justice Department [on May 23] sued Fiat Chrysler Automobiles, charging it with building and selling diesel engines that violate the Clean Air Act.
OSHA Delays Injury and Illness Electronic Reporting Date Teaser here
Ford CEO: Income from Connected Cars to Boost Earnings Teaser here
U.S. Carmaker Lobby Wants Rules of Origin Left Intact in NAFTA Talks Teaser here
CPO Share of Franchised Used Stays above 22% Teaser here
 
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This Issue's Headlines:

NADA Calls for Workshop Proposals The NADA Show 2018 (formerly the NADA Convention & Expo) will be hosting a series of workshops next year and is inviting industry experts to submit workshop proposals relevant to new-car dealers and their top managers. The 2018 show will be held in Las Vegas from March 22 to 25.
Dealers: 'Who's Hackett?' News that Mark Fields is out at Ford Motor Co. left surprised dealers on Monday with a common reaction: Who is Jim Hackett?
Ford Stock Up 2.1% on News of New CEO Ford Motor Co. stock was up modestly Monday on news that company CEO Mark Fields has been ousted and Jim Hackett, chairman of the company’s Ford Smart Mobility subsidiary, will take over.
Ford Gets a Shake-Up, But Across Town, Confidence in GM�s Barra Teaser here
CEO Says Changing VW Culture Proving Tougher Than Expected Teaser here
Penske, Crain and the Obsession That Unites Them Teaser here
 
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This Issue's Headlines:

Fields to Retire as Ford CEO in Management Shake-Up; Ex-Steelcase Chief Jim Hackett Named New CEO Ford Motor Co., in a broad management shake-up, named Jim Hackett, former CEO of Steelcase, as its new CEO, replacing Mark Fields, who is stepping down amid pressure from shareholders over a slumping stock price.
Fiat Chrysler Diesel Emissions Fix May Avert Justice Department Showdown Fiat Chrysler Automobiles said Friday that it would implement a minor software fix to resolve a discrepancy on the emissions performance of certain diesel vehicles, in a move that could avert a legal battle with the U.S. Justice Department and Environmental Protection Agency.
Second CAFE Review Gives EPA Chance to Evaluate New Technology The U.S. EPA hopes to take a closer look at what impact additional emerging automotive technologies could have on fuel-economy and vehicle costs as it re-examines its 54.5 mpg (4.3 L/100 km) CAFE target for 2025, an official says.
Trade Officials Seek End to Border Hassles Teaser here
American Red Cross Seeks Sponsors, Volunteers to Install Home Smoke Alarms in 100 Cities Teaser here
 
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This Issue's Headlines:

$553 Million Accord for U.S. Drivers Over Takata Airbags

Doug Waikem, owner of a Subaru franchise and six other dealerships in Massillon, Ohio, said the scope of the problem was hard to fathom. About 21,000 cars sold by his dealerships alone need replacement airbags, and part deliveries are sporadic.

U.S. Seeks to Shift Trade Tides as It Starts NAFTA Overhaul

The Association of Global Automakers issued a statement supporting the Trump administrations effort to update NAFTA ...

Wall Street Is Freaking Out about a 'Motown Slowdown' � But the US Auto Industry Is Actually in Fantastic Shape Downturns are inevitable, but in the auto industry, the severity of the downturn is affected by lots of economic factors.
Fiat Chrysler Shares Drop on U.S. Diesel Emissions Probe Teaser here
Karma Automotive Begins Shipping $130,000 Revero Plug-In Hybrid to Eight U.S. Dealerships Teaser here
American Red Cross Seeks Sponsors, Volunteers to Install Home Smoke Alarms in 100 Cities Teaser here
 
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These days, having an online presence is a must for any business, including auto dealerships. Many customers start their car shopping experience online before they ever set foot in a dealership. Because of this, not embracing the online experience — from online review sites to social media and maintaining an attractive and updated website — is a huge mistake.

One potential way to reach out to customers online is by starting a car dealership blog. Although this may seem daunting at first, once you get it rolling, you’ll find that it’s a fun and effective way to communicate with new as well as current customers.

Once a customer drives away in their brand new vehicle, how can a dealership bring them back before it’s time for a new one? Maintenance, of course!

But what’s the best way to convince customers that dealer maintenance stands heads above getting their car serviced or repaired by their local mechanic?

In order to successfully continue their relationship with customers once the sale is complete, dealerships need to highlight their complimentary maintenance programs, educate customers about the need to use certified technicians to work on their vehicles, and put a hard focus on customer satisfaction.

Every auto dealership wants to sell vehicles, but they should also focus on servicing and maintaining them. Service and maintenance is a profit generator, but it also serves a more important purpose: building a relationship with customers that results in them coming back to purchase future vehicles.

For years, responsible automobile owners had a maintenance routine that mostly revolved around the expectations of extreme weather. In the late fall or early winter, they’d take their vehicles in for a winter auto checkup. This would include making sure their battery was in good working order, as well as ensuring that their antifreeze and coolant were at ideal levels. No one wants to get stranded in the snow because of poor maintenance, and these checks provided peace of mind.

Similarly, spring/summertime tuneups got people’s vehicles ready for hot weather and vacation road trips. Before the summer season, auto owners would flock in to get their air conditioning systems checked, ensure the freon levels were sufficient, make sure their belts were in good shape and that their tires were properly inflated. Those who didn’t take their cars in for servicing could be seen in their driveways, tooling around under their hoods, tweaking this and that. The ASE even has a springtime checklist of tips for auto owners doing checkups.

Cars today are different, which means that car maintenance today is different.

Customer retention is a hot topic in the retail automotive industry as more and more businesses seek to move away from transactional, one-time business practices and focus on developing new ways to attract new customers and retain them.

This focus on long-term growth is defining the future of automotive loyalty.

The infographic below compares the stark differences between the traditional approach of customer acquisition (such as direct mail, email marketing, T.V., radio and online advertising) versus the modern approach of customer retention (such as a Complimentary Maintenance Program).

Based on the model below, which automotive marketing strategy does your dealership most closely relate to?

Before customers drive off your lot in their brand-new or pre-owned vehicles do you take the time to educate them on the details of their manufacturer warranty?

And I don't mean just saying, "Your manufacturer warranty provides major vehicle components such as the engine, brakes, and transmission for up to 3 years or 36,000 miles." That sounds great, but that's only a selling point.

The thing that most owners drive away without understanding is that continued coverage under their manufacturer’s warranty isn’t automatic. In order to keep the warranty in tact, they have to take care of their vehicle according to the manufacturer’s standards.

MONTREAL, May 26, 2017 /PRNewswire/ - Nova Bus is proud to announce that, since this week, Montreal is the first city in North America to put Nova Bus 100% electric buses in service. These buses were delivered by Nova Bus factories in Saint-Eustache and Saint-François-du-Lac, Québec,...


BMW Concept 8-Series, Trump Blasts German OEMs, How Autonomy Will Impact Suppliers

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Vehicle sales were slow in every region for the month, though still outpacing 2016 year-to-date.

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FCA Replay: May 26, 2017AUBURN HILLS, Mich., May 26, 2017 /PRNewswire/ -- "FCA Replay" is a weekly recap of some of the major stories at Fiat Chrysler Automobiles. The top stories for the week of May 26, 2017, include Family Car Challenge awards, New England Motor Press Association winter vehicle competition,...


Bronstein, Gewirtz & Grossman, LLCNEW YORK, May 26, 2017 /PRNewswire/ -- Bronstein, Gewirtz & Grossman, LLC is investigating potential claims on behalf of purchasers of General Motors Company ("GM" or the "Company") (NYSE: GM).

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SANTA CLARA, Calif., May 26, 2017 /PRNewswire/ -- As the digitization trend sweeps across industry verticals, blockchains have begun to capture a bigger share of IT budgets. By 2025, the total automotive industry's spend on technology is expected to be ~168.80 billion, with ~0.6 percent...


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